FAQ

  • Cannabis Chronic Coupon Codes
    • Multiple coupons may NOT be applied for orders.

  • What are the shipping fees?
    • A: Priority shipping cost $6.99 nationwide and arrives within 1-3 business days. We offer standard shipping at no cost to you.

  • What happens if I did not send you an Interact E-transfer?
    • A. We keep the order on hold until the payment is received. If there’s no payment after two days, then the order is cancelled.

  • My tracking number is incorrect.
    • Before you contact us please make sure you’ve checked that your tracking # has not already been updated in your login account. You should be able to see a truck icon beside your order number to check the delivery status of your order. If your tracking # has not been updated after 48 hours, there’s a slight chance we may have missed your order so please contact us right away to ensure we process and sent your order.

      Please wait till the end of day and your tracking number should appear correctly. If it does not, please email [email protected] and we will look into it.

      A. We email the tracking number before scanning the package at the post office. It won’t show up as trackable on the Canada Post’s website until the package is scanned by the post office. The correct tracking should show up by the end of the business day.

  • What happens next after I send my Interac E-transfer?
    • A. Once the E-Transfer is sent, it may take up to 45 minutes for us to receive an email notifying us. The order will be pending until we can collect the funds sent by E-Transfer. Once the E-Transfer is received by us, we notify you by email and send you a tracking number once the order has been shipped to you.

  • What happens if I do not receive my package?
    • A. If you don’t get your package after 2 days past the expected delivery date, email us. We can submit a trace with Canada Post.

      If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post.

      If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge.

      We do not offer postage refunds if your order arrives late due to any postal issues.

      If there’s a trace done, Canada Post will do an investigation which may take 5 business days to finish. If they are able to find the package, they ship it to you and you’ll receive it a few days later. We don’t offer refunds if the package arrives late due to postal issues. Order at your own risk, we are not responsible for any lost or stolen packages if your order is marked as delivered when tracking. Please make sure you provide us with the correct shipping address. We do not return packages that have an incorrect shipping address. Please let us know if you receive your package at a community mailbox (we will send it with a signature required to prevent theft). We only ship out packages with “signature required” when requested.

  • The tracking by Canada Post says “Successfully delivered” , but I have not received my package.
    • There are 2 likely scenarios:

      1. The postal worker delivered the package to a wrong mailbox
      2. The postal worker scanned the package as “successfully delivered,” but it’s actually delivered the next business day.

      If you do not get your package 2 days after the expected delivery date, let us know and we will submit a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement(UP TO $100) free of charge.

      Areas that can be checked:

      Community mail box
      Around the location to see if the package was left in another location. The mail box should also be checked.
      In some instances, a delivery scan is entered into our system before the item is delivered. If you believe that the addressee has received the package before we contact you, reply to this email and indicate that the item has been received.

  • Why was package sent with “Signature Required”?
    • A. All orders $500+ will be sent with a Signature Required. If you do not want this option, please leave a note requesting “No Signature” on the checkout page.

  • My package is delivered to the wrong city/province.
    • A. If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.

  • Canada Post tracking number is not updated.
    • A. Most people get their packages on time or a day later. In many cases, the tracking isn’t updated due to missing a scan which is a common occurrence. If you don’t receive it 2 days after the expected delivery date, contact us and we will submit a trace with the post office.

  • What methods of payment do you accept?
    • A. We accept payments through Interac E-transfers. If you bank with Canadian credit unions or regular banks, then these are easy steps to online banking. Here’s the following link to Interac E-transfer, http://www.interac.ca/en/interac-e-transfer-consumer.html

      We provide you with instructions for an E-Transfer with your invoice. We only ship orders once the E-Transfer has been received and the order will be processed by us. If we receive your payment by 9am PST (12pm EST), your order ships that business day, or it will be shipped the next business day.

  • How do I edit my placed order?
    • A. You will need to create a brand new order and notify us by email “[email protected]” with your new and old order number.

  • How do I cancel my order?
    • A. Send an email to [email protected] with your order number you wish to cancel in the subject line e.g. Cancel Order #XXXX

  • When does my order ship out?
    • A. If we receive your order and Interac E-transfer by our 9am PST cutoff time, your order will ship that business day. If we receive your order and payment after 9am PST, your order will ship the next business day.

  • Do you ship outside of Canada?
    • A. No. Canada only.

  • How is my order going to be packaged and safely delivered?
    • A. Your order will be discreetly packaged and vacuum-sealed. This protects your purchase and your privacy. We use Xpresspost mailers which are secure and discreet.

  • How to place an order with Cannabischronic.ca?
    • A. Step by step guide to ordering with CannabisChronic.ca:

      1. Browse the products you’re interested in ordering by going to our Mail Order Marijuana Catalog
      2. Click on the desired product, choose your weight and quantity then click “Add to Cart”
      3. When you are ready to Checkout, click on the shopping basket icon (top-right for desktop screen and bottom-right for mobile).
      4. Confirm your products and subtotal in your order, if you have a coupon code, enter the code and click Apply Coupon.
      5. Select your shipping method “Standard” or “Priority”. Click “Proceed to Checkout” to complete your billing and shipping information.
      6. In the Checkout page when you’re satisfied with your order click “Place Order”. Note: By clicking “Place Order” you are accepting our Terms of Service.
      7. On the Order Received page, you will see your order number and instructions at the end of the page on sending an Interac E-transfer.

        ONLY AFTER PAYMENT HAS BEEN RECEIVED WILL WE PROCESS AND SHIP YOUR ORDER.